Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, here is how we handle it.
30-Day Return Window
You have 30 days from the date your item is delivered to request a return. After 30 days, we are unable to accept returns.
Conditions
- Item must be in its original condition -- unused, undamaged, and in original packaging
- Items that show signs of wear or damage caused by the customer are not eligible
- Wearable electronics (including the R01 Smart Ring) must be returned in sealed or like-new condition
How to Start a Return
- Email us at ojohnston@strathiongroup.com with your order number and reason for return
- We will respond within 24 hours with return instructions
- Ship the item back using a trackable shipping method
- Once we receive and inspect the item, your refund will be processed within 5-7 business days
Damaged or Defective Items
If your item arrived damaged or defective, email us immediately with your order number and a clear photo of the issue. We will send a replacement or issue a full refund at no cost to you -- no return shipping required.
Refunds
Refunds are issued to the original payment method. Processing time is 5-7 business days after we receive your return. Your bank or card issuer may take additional time to post the credit.
Questions?
Email us at ojohnston@strathiongroup.com. We respond within 24 hours, Monday through Friday.