Refund policy

Refund & Reship Guarantee

Every OJ Essentials order is covered by our refund/reship guarantee. If your order arrives damaged, arrives defective, or does not arrive, we will refund or reship the affected items.

When to contact us

For an item that arrives damaged or defective, contact us within 30 days of delivery.

For an order that does not arrive, contact us within 30 days after its latest estimated delivery date. Orders are processed in an estimated 2 to 4 business days and delivered an estimated 8 to 15 business days after they ship, so the latest estimated delivery date is 19 business days after the order is placed.

How to make a claim

Email ojessentialsshop@gmail.com or call 262-515-3083 with your order number and a short description of the issue. A photo of a damaged or defective item helps us resolve it. We will reply by email to arrange a refund or a reship.

Refunds

Refunds are issued to the original payment method.

Before you order

The guarantee covers orders that arrive damaged or defective, or that do not arrive. It does not cover a change of mind or a ring size that does not fit, so please check the ring size guide before ordering. If you receive an item other than the one you ordered, or have any other question, email ojessentialsshop@gmail.com.